Understanding your statement
App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries. Online Banking available to customers aged 11+ with a NatWest account.
A guide to busting the jargon on your statement
What would you like to see?
What’s displayed?
What it stands for?
Automated Teller (Cash) Machine
Bankers Automated Clearing Services
Bank Giro Credit
Branch Single Payment
Cash & Deposit Machine
Payments by CHAPS transfer
What’s displayed?
What it stands for?
Centralised Unpaid In (Unpaid Cheque)
Cold Weather Payment
Direct Debit
Account Overdrawn or Debit Item
Department for Work and Pensions
Exchange Rate Transaction Fee
What’s displayed?
N-S TRN FEE
What it stands for?
Foreign Exchange Rate
Inter-Branch Payment
International
Non Dividend Counterfoil
Non-Sterling Transaction Fee
Online Banking Transaction
What’s displayed?
What it stands for?
Post Office Counters
Point of Sale/Debit Card Transaction
Standing Order
Screen Based Transaction
Standard Transfer
Telephone Banking
Teller Transaction
A quick and easy alternative
With the NatWest app you can view up to 7 years of transactions, see your pending transactions and even search for specific payments. A quick and easy alternative to viewing your statements in Online Banking.
Going paperless is simple
Go paperless and view your statements and letters securely in one place using Online Banking. Learn about going paperless
Download the app
Downloading the NatWest app couldn't be easier, follow these three simple steps below.
1. On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android 2. Search for 'NatWest Mobile Banking' 3. Tap to download the app
Get the app
Experience the quickest way to manage your money
Get the app
Experience the quickest way to manage your money
Frequently asked questions
How long will the refund on my debit card take?
- A written summary of your dispute including confirmation of how you have attempted to resolve with the company and details of any response given.
- A copy of the refund receipt showing at least the last 4 digits of the card being refunded, the date and the amount of the refund. If you do not have a refund receipt, we would be unable to help and you would need to raise your concern with the company.
I want to easily view my transactions
The quickest way to view your transactions is using our NatWest app. With the app you can also see pending transactions, search for specific payments and share your transaction list via email.
If you specifically need a statement you can view, download and print Mastercard Credit Card statements using the NatWest app.
For all other accounts please refer to Online Banking.
